Delivery and Returns
Delivery
UK orders are sent by Royal Mail 1st Class within 48 hours. International orders couriers vary. You will receive a parcel tracking reference number with your order dispatch confirmation.
Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Gift Vouchers are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Send your package to:
Carolyn Clayton
27 Hartshill Avenue
Oakengates
Telford
TF2 6AP
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two weeks.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at carolyn (@) carolynclayton (dot) co (dot) uk
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at carolyn (@) carolynclayton (dot) co (dot) uk and send your item to: Carolyn Clayton
27 Hartshill Avenue, Oakengates, Telford, TF2 6AP.
To return your product, you should mail your product to: Carolyn Clayton, 27 Hartshill Avenue, Oakengates, Telford, TF2 6AP.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at carolyn (@) carolynclayton (dot) co (dot) uk for questions related to refunds and returns.